Client Overview
Mobile Coach is a chatbot platform that’s trying to change how enterprises influence employee engagement, learning, customer service, sales performance, and overall behavior change.
They initially reached out to JetThoughts to help support and build new features for a group of internal products related to the chatbot platform while eventually helping to scale their R&D team.
Vision
Mobile Coach envisioned an enterprise-level authoring platform which would allow larger customers to setup complicated chatbot workflows with multiple channels, multi-language compatibility, and seamless back-office integrations.
In addition to the development initiative, Mobile Coach also desired to scale their team in terms of both development manpower and R&D expertise.
Problem
While Mobile Coach had reliable and skilled people internally to help develop this feature, they understood that this enterprise-level feature was a big project.
To build such a large-scale platform, Mobile Coach knew they would need to scale their team and increase the depth of their technical expertise.
Solution
JetThoughts provided 4 full-time engineers to act as Mobile Coach’s development team and support their development initiatives.
In addition, we provided a dedicated project advisor to bring real-time visibility into progress and ensure alignment with the leadership team at Mobile Coach.
Approach
From the very beginning of the engagement, JetThoughts provided Mobile Coach’s team with deep technical guidance to help ensure a successful outcome.
We started the project with a kick-off meeting where we set expectations for the engagement, learned about the software, and aligned around a winning strategy.
To provide clarity into process & outcomes, we aligned around a simple development framework that enabled Mobile Coach to monitor budget & maximize the value delivered by our engineers.
Throughout the entirety of the engagement, we kept the team composition flexible to the specific needs and circumstances that Mobile Coach faced.
Outcome
- Grew to Support Hundreds of Thousands of Users
- Scaled Team from 2 to 10 Developers
- Onboarded Stable Delivery Pipeline for Predictable Releases
JetThoughts' work is flawless. They’ve never failed to deliver. As on early-stages, we moved fast and made decisions just as fast. Despite that, they’ve always delivered value.Vince HanCEO, Mobile Coach
